Galashiels Showroom:
01896-757750
Hawick Office:





About us

Established in 2000, Porter’s have gone from strength to strength. Our core values and commitments to you are:

• Quote you the customer one price, unlike many other companies. We quote the price to do the job completely.
• No hard sell to all our customers. We offer a 7 day cooling off period on all windows, doors, porches and conservatory sales.
• Supply trained, experienced fitters, employed by us.
• We start your job, we complete your job and at the end of each job we have a customer satisfaction and inspection of which we complete with you.
• Complete each job within the timescale estimated at the point of sale, so that you the customer are aware of the installation timescale from the point of sale.
• Supply you the customer with a Glass & Glazing Federation Indemnity Fund to protect you the customer and your deposit. This is guaranteed.
• All our guarantees are as per the contracts supplied at the point of sale, so as to clarify with the customer without any doubt that your new works are guaranteed.
As a fully qualified Technician that has gone on to achieve many more qualifications so as to ensure that my staff and you my customers are getting the most up to date products, services, delivered by staff that are trained, work to method statements, have carried out risk assessments and are properly trained for the works that they carry out for you. This is something that we focus on. Each team has a first aider, office staff are also trained in many different remits to ensure a smooth process from start to finish.
Recycling
At Porter’s we have a waste certificate to ensure that approximately 80% of our intake is recycled at the present time, ensuring we are doing our bit for the environment. Should you wish a paperless quotation please email This email address is being protected from spambots. You need JavaScript enabled to view it. to receive your paperless quotation. Save a tree, fit PVC, is a slogan which I came across and have related to for many years.
We install Pilkington double glazing, Pilkington triple glazing, French doors, patio sliding doors, bi-fold doors, composite doors, PVC doors, security doors, fire rated doors, so if you need windows or doors you know that we offer a huge range, in many different styles, such as casement windows, tilt & turn windows, fully reversible windows, French casement windows, top opening and bottom opening windows, and vertical sliding windows to compete the range.

THE DIFFERENCE

Our sales meetings with you are agreed at a time that suits you. Our sales meetings are a double glazing breath of fresh air, informative and everything which is discussed is backed up with our own Porter’s literature, to ensure a clear and concise sales meeting. Everything that is discussed is written down on our contracts to ensure customer confidence and clarity at all times. From the point of order we give you a 7 day cooling off period on all windows, doors, porches and conservatory sales. Being a member of the Glass & Glazing Federation we go beyond the recommendations of Trading Standards and the Consumer Rights Directive. When you the customer pay a deposit it is protected by the Glass & Glazing Federation Indemnity Fund, again giving you the homeowner confidence that you are protected from the point of sale. On completion of each project once we have removed all waste, cleaned your new windows, door, porch or conservatory down, we will instruct you on the safe use of your new product(s) and ensure that you are competent in their use, and carry out an inspection of all your newly installed products with you the customer present, to ensure customer satisfaction at all times – that’s the Porter’s difference.

Payments


Payments are very simple, just pop into the showroom and one of our trained staff will ensure that your requirements are met. Card payments by debit card incur no additional charges, however credit cards as stated on our contracts at the point of sale, incur a 2.8% charge. We would hope you the customer can make an informed decision as a result of our clear working practice. We do not like to accept cash so that we meet the money laundering recommendations. We no longer accept cheques.

Cancellation


Cancellation is possible at any point. We will ensure to keep the costs to you the consumer to a minimum, should your cancellation be after our 7 day cooling off period. Our terms are as set out on your contract supplied to you at the point of sale.

Guarantees


All work is guaranteed as per the guarantees on each of our contracts supplied to you at the point of sale.

Late Payments


Late payments will incur charges as set out on your contract supplied to you at the point of sale.

Why choose us

Choose a window and door
that's a reflection of you

We understand that behind many windows projects is the motivation to improve the look and feel of the home. For every consideration, we have a product line designed to highlight beauty that is a reflection of your vision.

Our windows & doors products stand
up while standing out

Porters Porches and Conservatories offers award-winning windows and doors to fit your climate with hardware that blends form and function. We are proud of the products we deliver. Every window component is developed from hours of testing and attention to detail.

Porters Porches and Conservatories is with you every step
of the way

We can help you get your project started with helpful design tools and advice. Our Certified Dealers can even come out to the house to look at your plans, make recommendations and perform the installation.

Understanding
windows & doors

When it comes to understanding windows and doors, you can depend on Porters Porches and Conservatories to help you through every step of the process. Use the selections on this page to get a deeper understanding of what determines quality and performance in windows and doors. Learn what features and materials enable windows and doors to contribute to your home's comfort, energy performance and aesthetics.

There's so much you can do with windows, it's sometimes hard to know where to start. Fortunately, Porters Porches and Conservatories has been in the business since 2000 and has many helpful suggestions to guide you through the process.

Window and door care

Care and maintenance

Have a little dirt or a smudge on one of your frames? Never use abrasive or acidic cleaners—they might cause permanent damage to the frame finish. Always test cleaners in an inconspicuous area first.

What to expect

Proper care of your windows and patio doors is important. Fortunately, this requires very little effort. lunacy vinyl, fiberglass and aluminum products are designed for durability and low maintenance.

„How to“

These “How To” tips provide easy-to- follow instruction on maintaining your Porters Porches windows and doors. With just a little routine care and cleaning, you can ensure your windows and doors will continue to perform their best.